Shipping

Shipping Delivery

All orders will be processed within 1-2 working day (s) upon receiving payment and will be shipped to respective destination within 1-5 working day(s).

How long does delivery take ?

Peninsular Malaysia it will take 3 - 5 working day(s).

Sabah & Sarawak it will take 5 - 10 working day(s).

(It is also depends on current situation such as MCO, the delivery process may be delay)

Custom Tax and Import Charges
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. By Samaa has no control over the fees imposed and we also cannot reimburse the amount in any capacity.

Return to Sender (RTS)

You must ensure, all the information given on your order is correct and you will be available to accept delivery at the delivery address on the delivery date as agreed between us. If you are not available the item will be return to sender (RTS) and re-delivery is required, second delivery will be charged. 

DELAYED DELIVERY

Please note that By Samaa will not be responsible for any delays due to courier services. However, if your parcel fails to be deleivered within seven (7) working day(s) upon receiving your notification e-mail, please contact our customer service at bysamaahq@gmail.com